Refund & Return Policy

Refund Policy

At EasyCrepe, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.

Eligibility for Refunds

You may request a refund within 30 days of receiving your order. To begin the process, please contact us and provide your order details.

How the Refund Process Works

  1. Contact Us
    Contact our Customer Support team within 30 days of delivery.

  2. Review & Approval
    Once we receive your request, we will review it. We may ask for additional information or photos to help process your refund efficiently.

  3. Return Conditions
    If a return is required, the item must be sent back in its original condition, unused, and with all accessories included.

  4. Refund Timeline
    After we receive and inspect the returned item, approved refunds are typically processed within 5–10 business days.

Refund Confirmation

We will notify you once your return has been received and inspected. If approved, your refund will be issued to your original payment method within 10 business days.
Please note that banks and credit card providers may take additional time to post the refund.

 

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.